Privacy Policy

If you reside in the UK or the European Economic Area, please check the following link.

https://medirom-mother-labs.co.jp/en/gdpr-privacy

Established July 3, 2023

Last revised: February 15, 2024

At MEDIROM MOTHER Labs, Inc. (hereinafter referred to as "the Company"), we conduct business related to health technology and specific health guidance. We recognize the significant responsibility of protecting the personal information of our customers, business partners, employees, and other stakeholders.

In accordance with our privacy protection principles and the code of conduct, we fully acknowledge our societal mission and commit to complying with regulations related to personal information and the protection of individual rights.

Furthermore, to operationalize the policies outlined below, we will establish a personal information protection management system. We will continually work towards its continuous improvement, considering the evolving trends in IT technology, changing social demands, fluctuations in the business environment, and other relevant factors.

We will collect, use, and disclose personal information only as necessary to achieve the specified purposes, and will take appropriate measures to ensure that personal information is not handled beyond the scope required for the achievement of those purposes.

We will comply with relevant laws, governmental guidelines, and other norms regarding the handling of personal information.

We will continue to improve our personal information security system by allocating management resources that match the actual business conditions in order to prevent risks such as leakage, loss, and damage of personal information through reasonable security measures. In the event of an incident, we will immediately take corrective measures.

We will respond to complaints and inquiries related to the handling of personal information in a prompt and sincere manner.

The personal information protection management system will be periodically reviewed and improved, taking into account the changes in our surrounding environment and the actual conditions.

MEDIROM MOTHER Labs

CEO, Founder: Kouji Eguchi

Representative Director: Yoshio Uekusa

【 Inquiries about retained personal data are received at the following contact 】

MEDIROM MOTHER Labs, Personal Information Consultation Office

Address: Tradepia Odaiba Building 16F, 2-3-1 Daiba, Minato-ku, Tokyo, 135-0091 Japan

E-mail address: privacy.mml@medirom.co.jp

【 Publication of Purpose of Use of Personal Information 】

MEDIROM MOTHER Labs, Inc. (hereinafter referred to as "the Company") shall describe the use of personal information within the scope of the following purposes in accordance with Article 18, Paragraph 1 of the Act on the Protection of Personal Information (Personal Information Protection Act).

Intended use of personal information

(1) Purpose of use in the case where the personal information is obtained directly from the person concerned in writing (including through websites, e-mails, etc.; hereinafter referred to as "documents").

Purpose of Using Customer Information

Providing information related to services and products offered by the Company and the MEDIROM Group

Sharing information about services and related products provided by the Company and MEDIROM Group partners

Providing services, selling products, and delivering items on behalf of the Company and the MEDIROM Group

Charging for services and product sales associated with the Company and the MEDIROM Group

Conducting surveys to improve the quality of services provided by the Company and the MEDIROM Group

Authenticating user identities, such as logging in to member-only services offered by the Company

Conducting data analysis for various purposes, including product development, marketing, business operations, and statistical data generation related to the Company

Providing additional services and communication related to the above services

Providing customer consultation services when responding to inquiries, requests, etc.

Purpose of Using Other Personal Information

Using personal data of those who inquire about the Company's businesses to respond to inquiries

Carrying out contracted work between the Company and its business partners

Carrying out business-related communication

Transferring of information or goods

Introducing business partners to the Company and the MEDIROM Group's business partners (third parties)

Using personal information of direct job applicants for recruitment purposes

Using employees personal data within the Company and MEDIROM Group for human resources management, operational management, health management, security management, etc.

Using personal numbers of Company and MEDIROM Group employees and their dependents for the purposes specified by law

Collecting personal information based on legitimate reasons as stipulated by laws and regulations, and other duties of the Company

(2) Purpose of use in cases where personal information is acquired by a method other than writing directly from the person concerned

・For holding seminars for other companies contracted by the Company and the Medirom Group, conducting personnel and labor affairs, providing specific health guidance services, and providing various services related to the apps developed by the Company

・Recruitment applicant information from Hello Work and private job information sites is used for recruitment purposes

(3) Purpose of Use of Personal Information when Using Lav and MOTHER (including cases where information is acquired through Health Connect provided by Google LLC, upon consent of the service user)

※ We will collect the following information from users who provided consent to link their data with Health Connect: Health Connect user ID, weight, body fat percentage, step count, sleep records, and other relevant information. Please be aware that this information will be handled in compliance with the policies of Health Connect, including requirements for limited use.

In addition to the purposes of use outlined in the above (1) regarding customer information, the following purposes are included:

・Centralized management and display of body composition information (activity and health data obtained from designated devices such as movement distance, step count, sleep duration, weight, body composition, etc.), and other data provided by users themselves.

・Assistance in improving users' lifestyles.

・Providing counseling services, including dietary guidance based on body information such as gender, weight, and tailored diet and exercise recommendation, through channels such as WEB, face-to-face, telephone, email, etc.

・Utilizing the data for research and marketing activities, ensuring that individual identities are protected through anonymization or statistical processing.

・Supporting the implementation and planning of health measures of the relevant business operators as per the terms of business contracts.

【 Public Dissemination of Matters concerning Retained Personal Data 】

MEDIROM MOTHER Labs (hereinafter referred to as "the Company") shall inform the person concerned of the following matters regarding requests for disclosure, etc. (notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties) of personal data held by the Company.

1. Personal Information Protection Manager

Position: Chair of the Personal Data Protection Committee, MEDIROM MOTHER Labs Inc

Contact: Email Address

Email address: privacy.mml@medirom.co.jp

2. Purpose of Using the Retained Personal Data

Purpose of Using Customer Information

  • Providing information related to services and products offered by the Company and the MEDIROM Group
  • Sharing information about services and related products provided by the Company and MEDIROM Group partners
  • Providing services, selling products, and delivering items on behalf of the Company and the MEDIROM Group
  • Charging for services and product sales associated with the Company and the MEDIROM Group
  • Conducting surveys to improve the quality of services provided by the Company and the MEDIROM Group
  • Authenticating user identities, such as logging in to member-only services offered by the Company
  • Conducting data analysis for various purposes, including product development, marketing, business operations, and statistical data generation related to the Company
  • Providing additional services and communication related to the above services

    • Providing customer consultation services when responding to inquiries, requests, etc.

    Purpose of Using Other Personal Information

  • Using personal data of those who inquire about the Company's businesses to respond to inquiries
  • Carrying out contracted work between the Company and its business partners
  • Carrying out business-related communication
  • Transferring of information or goods
  • Introducing business partners to the Company and the MEDIROM Group's business partners (third parties)
  • Using personal information of direct job applicants for recruitment purposes
  • Using employees personal data within the Company and MEDIROM Group for human resources management, operational management, health management, security management, etc.
  • Using personal numbers of Company and MEDIROM Group employees and their dependents for the purposes specified by law
  • Collecting personal information based on legitimate reasons as stipulated by laws and regulations, and other duties of the Company
  • For holding seminars for other companies contracted by the Company and the Medirom Group, conducting personnel and labor affairs, providing specific health guidance services, and providing various services related to the apps developed by the Company
  • Recruitment applicant information from Hello Work and private job information sites is used for recruitment purposes
  • Centralized management and display of body composition information (activity and health data obtained from designated devices such as movement distance, step count, sleep duration, weight, body composition, etc.), and other data provided by users themselves.
  • Providing counseling services, including dietary guidance based on body information such as gender, weight, and tailored diet and exercise recommendation, through channels such as WEB, face-to-face, telephone, email, etc.
  • Utilizing the data for research and marketing activities, ensuring that individual identities are protected through anonymization or statistical processing.
  • Supporting the implementation and planning of health measures of the relevant business operators as per the terms of business contracts.

    • 3. Contact for Inquiries Regarding the Handling of Personal Data

    Inquiries about retained personal data are received at the following contact.

    MEDIROM MOTHER Labs, Personal Information Consultation Office

    Address: Tradepia Odaiba Building 16F, 2-3-1 Daiba, Minato-ku, Tokyo, 135-0091 Japan

    E-mail address: privacy.mml@medirom.co.jp

    4. About the Certified Personal Information Protection Organization We Belong To

    A certified personal data protection organization is an organization certified by the Minister of Internal Affairs and Communications under Article 37 of the Personal Information Protection Act. Its purpose is to ensure the appropriate handling of personal information by member businesses.

    Certified Personal Information Protection Organization to which we belong: JIPDEC, Japan Institute for Promotion of Digital Economy and Community

    Inquiries are received at the following contact.

    Personal Information Protection Complaint Counseling Office, Privacy Mark Promotion Center

    Address: Roppongi First Building 12F, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032 Japan

    Toll-free number: 120-700-779 Phone number: 03-5860-7565

    大切にしますプライバシー

    5. Procedures for Disclosure

    Please refer to "Procedures for Disclosure of Retained Personal Data" below for our disclosure procedures and related matters.

    【Procedures for Disclosure of Retained Personal Data】

    In regard to the personal data held by the Company, users have the right to request notification of the purpose of use, disclosure, correction, addition, or deletion of content, cessation of use, deletion, and cessation of provision to third parties (disclosure, etc.).

    Requests for disclosure, etc., of personal information will be handled according to the following procedure. Please note that all information recorded in Lav and MOTHER will be permanently deleted upon unsubscribing from these services. Once deleted, the information cannot be recovered.

    Unsubscribing from Lav:

    a. In the app, go to settings → login settings → unsubscribe menu → Agree and unsubscribe

    b. Log in at: https://app.ilav.jp/client/deactivate

    Unsubscribing from MOTHER:

    a. In the app, go to settings → account settings → click delete account → Agree and click "Delete Account"

    b. For assistance with unsubscribing from MOTHER, please reach out to the following contact:

    team_mother@medirom.co.jp

    1. Receipt of Requests for Disclosure, etc.

    (1) Please contact the following address.

    We will send you the "specified form" by mail. After its arrival, please agree to our "Handling of Personal Information" document, and send by mail or bring it in person with necessary materials to the following address.

    Address: Tradepia Odaiba Building 16F, 2-3-1 Daiba, Minato-ku, Tokyo, 135-0091 Japan

    MEDIROM MOTHER Labs, Personal Information Consultation Office

    E-mail address: privacy.mml@medirom.co.jp

    (2) Method of Confirming Whether the Requester for Disclosure, etc. is the Individual or a Representative.

    The Complaint and Consultation Officer shall confirm the identity of the person requesting disclosure, etc. by the documents specified below.

    To confirm that the requester for disclosure, etc. is a representative, in addition to the documents confirming the individual requesting disclosure, etc., the Complaints and Consultations Officer will verify the relationship between the individual requesting disclosure, etc., and the representative using the documents specified below, distinguishing between optional representatives and legal representatives (guardians of minors, adult guardians, parental authority).

    The documents for confirming the individual and the representative are required to be copies of identification cards issued by public authorities with photos, as exemplified below:

    ・Driver's License

    ・Passport

    ・Individual Number Card (front side)

    ・Residence Card or Special Permanent Resident Certificate

    The documents for proving the relationship between the individual subject to disclosure and the representative are as follows:

    ・For voluntary representatives: a written authorization stating that they have the authority to receive the results of disclosure, etc.

    ・For guardians of minors: a copy of the family register or a certificate of registered matters (both issued within six months from the date of issue).

    ・For guardians of an adult: a certificate of registered matters (issued within six months from the date of issue).

    ・For a parental authority: a copy of the family register or a resident certificate (both issued within six months from the date of issue).

    2. Fees for "Request for Disclosure, etc." and Collection Method

    Only in the case of requesting notification of purpose of use or disclosure, we will charge the following amount per request (including separate postage charges).

    Please enclose a postal fixed-amount money order of the amount below when sending the request documents.

    ・Fee amount: 1000 yen

    3. Notification of results

    The results of our internal review will be promptly communicated to you in the following manner.

    ・Mailing or hand delivery of documents

    The dispatch of the document will be carried out using one of the appropriate methods below:

    ・Mailing the response document to the registered individual's or legal representative's address.

    ・Sending the response document to the registered individual's or legal representative's email addres

    【 Provision of Personal Information to Third Parties 】

    MEDIROM MOTHER Labs, Inc. (hereinafter referred to as "the Company") will not provide users' personal information to third parties without their consent except in the following cases:

  • When required by laws and regulations.
  • When necessary for the protection of human life, body, or property, and obtaining consent from the individual is difficult.
  • When it is necessary to cooperate with a national government agency, local public body, or an individual entrusted by them in carrying out affairs stipulated by laws and regulations, and obtaining consent from the individual may hinder the execution of such affairs.
  • When deemed necessary by social norms, and obtaining consent from the individual is difficult.

    • Furthermore, the Company may provide users' personal information to entrusted parties as needed to fulfill their duties. Additionally, the Company may provide users' personal information to companies or health insurance associations as necessary to fulfill entrusted duties.

    【 Sharing of the Personal Information 】

    MEDIROM MOTHER Labs (hereinafter referred to as "the Company") shall share the personal data of customers within the scope of the Purpose of Use.

    1. Categories of personal information to be shared

    Name, address, date of birth, gender, phone number, contract details as recorded in applications, and other information related to individuals necessary to achieve the objectives listed below.

    2. Methods of Acquiring Personal Information for Shared Use

    The personal information for shared use was acquired through inquiries from customers or information provided when applying for our services, through means such as written forms (including electronic media).

    3. Scope of users sharing the personal information

    The scope of users sharing the personal information includes the following MEDIROM group companies.

    (As of July 3, 2023)

    ・MEDIROM Co., Ltd. (https://medirom.co.jp/)

    ・MEDIROM Shared Services Co., Ltd. (https://medirom-shared-services.co.jp/)

    ・MEDIROM Human Resources Co., Ltd. (https://medirom-human-resources.co.jp/)

    ・Joyhands Wellness Co., Ltd. (http://joyhands-wellness.co.jp/)

    ・SAWAN CO., LTD. (https://www.sawan-rr.co.jp/)

    ・Zack Co., Ltd. (https://www.zacc.co.jp/)

    ・WING Co., Ltd. (https://winginc.co.jp/)

    4. Purposes of shared use

    ・Provision of comprehensive services by the Company and MEDIROM group companies

    ・Business management, various risk management, and related operations

    ・Initiating and maintaining various transactions